Ways to Ask a Guest or Adult to Repeat Themselves

In customer service jobs, especially in busy hospitality environments, using English as a second language can be a challenge. Understanding what guests and other adults are saying is essential in providing quality service. In such situations, it’s important to know how to politely ask someone to repeat themselves. This blog post will provide five phrases to help you do just that.

1) I’m sorry, could you please say that again?

This polite phrase is an important one for customer service staff to use when working in a busy and noisy hospitality environment, particularly when English is used as a second language. In the hotel and restaurant industry, this phrase can be especially helpful when asking guests to repeat themselves or when they are unable to be heard over the noise of other guests or staff.

For example, in a hotel setting, a guest may ask the front desk staff for directions to their room, and if the staff member did not hear them correctly, they could say “I’m sorry, could you please say that again?”

This allows the staff member to understand the request and respond accurately. Similarly, in a restaurant setting, a waiter may not hear a customer’s order correctly and could say “I’m sorry, could you please say that again?” in order to get it right.

In short, “I’m sorry, could you please say that again?” is an important phrase to remember in any customer service setting, as it helps ensure that communication is clear and accurate. It also shows guests that their needs are taken seriously and that their requests are respected.

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2) I didn’t catch that, could you please repeat it?

If you find yourself in a situation where you weren’t able to hear or understand something a guest or adult said, it is important to politely ask them to repeat themselves. Asking someone to repeat themselves can be awkward, so it’s best to use a polite phrase when doing so.

One of the most polite ways to ask someone to repeat themselves is to say “I didn’t catch that, could you please repeat it?” This phrase allows you to communicate that you didn’t hear the person and need them to repeat their words while also remaining courteous and respectful. Additionally, this phrase is concise and polite, allowing you to quickly move on from the conversation if needed.

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3) Pardon me, could you please say that again?

When working in a customer service role, it is important to ensure that you understand the needs of your guests. When speaking with a guest or adult and you are unable to hear them due to the surrounding noise level, it is important to politely ask them to repeat themselves.

Asking someone to repeat themselves can be done in a respectful way that won’t leave the person feeling embarrassed.

A polite way to do this would be to say “pardon me, could you please say that again?”. This phrase shows that you have taken the time to listen to the other person’s comments, but need them to repeat what they said in order for you to understand better.

This phrase also shows that you respect the other person’s time and that you are not too rushed to take the time to understand them. It shows politeness and understanding that communication is two-way, so both parties need to be engaged in order for an effective conversation to take place.

When saying this phrase, it is important to speak in a calm and understanding manner. You do not want to make the person feel uncomfortable or self-conscious about their speech. It is also important to look the person in the eyes when asking them to repeat themselves, as this shows that you are actively listening and taking their comments seriously.

Asking a guest or adult to repeat themselves can be an intimidating task, but it is a necessary one if you wish to understand the situation better. As long as you do it in a polite and respectful way, such as “pardon me, could you please say that again?”, then it will show that you value their opinion and need their help in order to gain further understanding.

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4) Excuse me, could you please say that again one more time?

This phrase is one of the most polite and professional ways to ask a guest or adult to repeat themselves. It is respectful and shows that you are taking the conversation seriously. It also gives the person time to think about what they want to say and how to phrase it in a way that will be clear for you.

When asking someone to repeat themselves, it’s important to remember to be patient and understanding. You may have a language barrier, the environment may be noisy, or the conversation could be moving quickly. Being patient and understanding can help create a positive atmosphere and make it easier for everyone to communicate.

At the end of the day, good communication between customer service workers and guests is essential to providing excellent customer service. Asking someone to repeat themselves politely is a great way to ensure that both parties understand each other.

5) Would you mind repeating that for me it is quite loud in here?

When faced with a noisy, busy hospitality environment, it can be difficult to understand what someone is saying. If you didn’t catch something the guest or adult said, it is perfectly acceptable to politely ask them to repeat themselves.

Using a phrase such as “Would you mind repeating that for me? It is quite loud in here” is a polite way of asking someone to repeat what they said. This phrase is polite and shows that you understand that it may be difficult to hear clearly in the environment.

It’s important to maintain a positive attitude while asking a guest or adult to repeat themselves. Smile when asking the question and try to maintain eye contact with the person you are speaking to. This will help show that you are friendly and want to make sure you understand their request or query.

When it comes to customer service, communication is key. Asking someone to repeat themselves politely and professionally will ensure you provide the best possible service for your guests.