How to Politely Ask Guests to Leave a Review in English

Guest reviews play a crucial role in a hotel’s success. Positive reviews help build trust, attract new guests, and improve the hotel’s reputation. However, many satisfied guests don’t leave reviews unless they’re asked. Knowing how to ask guests to leave a review politely and professionally can significantly boost the number of positive reviews your hotel receives.

This guide will provide effective strategies, polite phrases, and different methods for hotel employees to request reviews without making guests feel pressured. 

The 10 best ways to ask for reviews

Best Practices for Asking Guests to Leave a Review

1. Choose the Right Moment

Timing is everything. The best moments to ask guests to leave a review include:

• At check-out – When the guest expresses satisfaction with their stay.

• After a positive experience – If they compliment the service, suggest leaving a review.

• In a follow-up email – A polite post-stay email can encourage guests to leave a review.

2. Use a Friendly and Professional Tone

Always keep your request casual and appreciative rather than demanding.

• ✅ “We’d love to hear your feedback!”

• ✅ “If you enjoyed your stay, a review would mean a lot to us!”

• ❌ “Please leave a review—it’s important for our business!” (Too forceful)

3. Make It Easy for Guests

Provide direct links to review platforms like Google, TripAdvisor, or Booking.com in emails or on hotel receipts. QR codes at the front desk or in rooms can also help.

Ways To Encourage More Guest Reviews

Different Ways to Ask Guests to Leave a Review

1. Asking in Person at Check-Out

Guest: “We had a wonderful stay! The service was amazing.”
Front Desk Staff: “That’s great to hear! If you have a moment, we’d really appreciate it if you could share your experience in a review. It helps other travelers and means a lot to our team.”

Tip: If the guest seems happy, this is a perfect time to ask. Keep it natural and avoid making them feel obligated.

2. Asking in a Follow-Up Email

Example Email Template for Requesting a Review

Subject: Thank You for Staying with Us – We’d Love Your Feedback!

Dear [Guest’s Name],

Thank you for choosing [Hotel Name] for your recent stay! We hope you had a fantastic experience.

If you enjoyed your time with us, we’d be truly grateful if you could share your feedback in a quick review. Your thoughts help us improve and assist future travelers in choosing the best stay.

[Insert Review Link Here]

Thank you for your time, and we look forward to welcoming you again soon!

Best regards,
[Your Name]
[Hotel Name]

Tip: Keep emails short, warm, and direct. Always include a direct review link for convenience.

3. Using Signage and QR Codes

Hotels can place discreet yet inviting review request signs at strategic locations, such as:

• The front desk – A small sign saying, “Enjoyed your stay? Leave us a review!” with a QR code.

• In guest rooms – A note on the nightstand or TV screen: “Your feedback helps us improve! Scan the QR code to leave a review.”

• In dining areas – Restaurants inside hotels can also encourage reviews for their services.

Tip: The easier it is for guests to leave a review, the more likely they are to do so.

How Different Hotel Departments Can Ask Guests to Leave a Review

1. Front Desk & Concierge Staff

• “It was a pleasure hosting you! If you have a moment, we’d love it if you could share your experience in a review.”

• “Many of our guests find reviews helpful when planning their stays. If you’d like, you can share your feedback with others!”

2. Housekeeping & Room Service Teams

• A note in the room: “Your comfort is our priority! If you enjoyed your stay, a quick review would mean the world to us!”

3. Restaurant & Bar Staff

• “We’re so happy you enjoyed your meal! If you’d like to share your thoughts, we’d love to hear your feedback in a review.”

4. Event & Sales Managers

• “We’re glad your event was a success! If you had a great experience, we’d appreciate a review to help others learn about our services.”

How to Greet Hotel Guests Professionally in English

Common Guest Concerns & How to Address Them

Guest: “I don’t usually write reviews.”
✅ Response: “That’s completely fine! Even a quick sentence about your experience would help others looking for a great stay.”

Guest: “I don’t have time right now.”
✅ Response: “No worries! We’ll send you a quick email with a link, so you can leave a review whenever it’s convenient for you.”

Guest: “I had a minor issue during my stay.”
✅ Response: “I appreciate your honesty! We always strive to improve, and your feedback helps us do that. If you’d like, you can share both positive aspects and areas where we can improve in your review.”

Professional Greetings for English Speaking Customers

Final Thoughts on How to Ask Guests to Leave a Review

Encouraging guests to leave a review is about timing, politeness, and ease of access. Whether through in-person conversations, emails, or signage, hotels can gently remind guests to share their experiences in a way that feels natural and appreciated.

By using friendly language and offering direct review links, hotel staff can increase the number of positive reviews, ultimately improving the hotel’s online reputation and attracting more guests.

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