The Best Way to Recommend Something in a Service-Based Business

Are you working in a service-based business such as a hotel or restaurant, where you need to recommend something to guests but you don’t feel confident in your English skills? If so, you’re not alone!

Recommending something that you think a guest will truly love or enjoy can be tricky, especially when English isn’t your native language. In this blog post, I’ll discuss the best way to recommend something in a service-based business. I’ll cover tips for building rapport with guests, how to identify their needs, and how to make personalized recommendations.

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Get to know your guests

When it comes to recommending something that you believe will truly be loved or enjoyed, the most important thing to do is to get to know your guests. As someone who works in a hotel or restaurant with guests from all walks of life, it is essential that you take the time to understand their needs and preferences.

You can do this by asking questions such as what brought them to the area, what kind of activities they enjoy, and what type of food they like. Additionally, engaging with them in conversation and getting a feel for their personalities can help you better understand what they might like.

Taking the time to get to know your guests and build a relationship with them can be invaluable when it comes to recommending something that you think they’ll love.

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Do your research

When it comes to recommending something to a guest, it’s important to make sure you do your research first.

You want to be able to provide the best possible recommendation that the guest will truly enjoy or appreciate. To ensure this happens, take some time before speaking with the guest to do some research on what you think may be best for them. Take a look at the options available and consider what their interests are.

Are they looking for a particular activity? If so, make sure you know which activity is the most popular and recommended. If they are seeking a particular item, be sure to find out if there is a specific brand or type of item that is more highly recommended.

You can also use reviews from other customers to get a better understanding of what people have liked about the product or service. Look for customer reviews that are relevant to your guest’s needs, interests, and preferences. 

Doing this will help you ensure that you are providing an informed and accurate recommendation to your guests. Additionally, it will show them that you care enough to put in the effort to research what they may like or need.

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Make a personal connection

Making a personal connection with your guests is key when recommending something to them. This means really getting to know them; their likes and dislikes, what they are looking for from the service you are providing.

Ask questions to gain a better understanding of who they are. Find out what type of experience they are looking for and if there is anything specific that they need from you. Once you have an idea of who your guests are and what they are looking for, you can start to make meaningful suggestions.

For example, if you are working in a hotel and a guest comes in looking for some recommendations on restaurants to try in the area, you can make a personal connection by asking them what type of food they are interested in and which kind of atmosphere they prefer.

You can then tailor your recommendations based on the information they provide and the experiences that you know they will enjoy.

Being genuine and taking the time to really understand your guests’ needs will go a long way in helping you make the best possible recommendation for them. Taking the time to make a personal connection with your guests will show them that you truly care about their experience.

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Be genuine

When you’re recommending something to your guests, it’s important to be genuine in your recommendations. Your guests will be able to tell if you are just trying to sell them something that they don’t need or want. Be honest and sincere when you’re making recommendations and always prioritize their needs over making a sale.

Try to create a personal connection with your guest by getting to know them, learning about their interests, and understanding what they are looking for. Share stories and anecdotes of how the product or service you are recommending helped you or someone else. This will help build trust with your guests and make them feel more comfortable with your recommendation.

Finally, when it comes to recommending something, remember that everyone has different needs and preferences. If you can’t recommend something that fits their needs, don’t try to push a sale. Let your guest know that you are open to suggestions and willing to help them find what they are looking for. This will go a long way in creating a good customer experience.